inn04 Privacy Policy

When you register an account with inn04, interact with our Platform, or contact our support team, we collect personal data about you. This section explains the categories of data we collect and the circumstances in which each category is collected. inn04 acts as the data controller in respect of all personal data collected through the Platform.

1.1 Registration and Identity Data

When you create an inn04 account, we collect the following information: your full legal name, date of birth, gender (optional), residential address (including district, division, and postcode), mobile phone number, and email address. This data is used to establish and maintain your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer (KYC) obligations and to process withdrawals above defined thresholds, inn04 may request copies of identity documents including your National Identity Card (NID), passport, or driving licence, as well as proof of residential address in the form of a recent utility bill or bank statement. These documents are processed and stored securely and are not shared with third parties except as required for verification purposes.

1.3 Financial and Payment Data

When you make a deposit or request a withdrawal on inn04, we collect transaction records including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank), the mobile number or account identifier associated with the payment method, and the amount and timestamp of each transaction. inn04 does not store full payment credentials such as full card numbers or mobile banking PINs — these are handled directly by the relevant payment service provider.

1.4 Technical and Device Data

When you access the inn04 Platform, we automatically collect certain technical data including: your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, time zone setting, and referring URL. This data helps us deliver a consistent experience, detect fraud, and maintain Platform security.

1.5 Behavioural and Usage Data

We collect data about how you use the inn04 Platform, including the pages you visit, the games and betting markets you interact with, session duration, betting history, deposit and withdrawal patterns, and bonus utilisation. This data is used for personalisation, responsible gambling monitoring, and internal analytics purposes.

1.6 Communications Data

When you contact inn04 support via email at [email protected] or through any in-Platform messaging tool, we retain records of those communications, including the content of your messages and our responses, for quality assurance, compliance, and dispute resolution purposes.

inn04 uses the personal data we collect for the following specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first seeking your consent.

2.1 Account Management and Service Delivery

We use your identity and contact data to create and maintain your inn04 account, authenticate your logins, process your bets and casino game rounds, record your transaction history, and deliver the products and services available on the Platform. Without this processing, we cannot provide the inn04 service to you.

2.2 Identity Verification and Fraud Prevention

We use your identity, financial, and technical data to verify that you are who you claim to be, to confirm that you are at least 18 years of age, to detect and prevent fraudulent account activity, to identify and block money laundering, and to enforce our one-account-per-player policy. This processing is essential to the security and integrity of the inn04 Platform.

2.3 Payment Processing

We use your financial data to process deposits made via bKash, Nagad, Rocket, Upay, and supported bank transfer channels, and to process withdrawal requests to your verified payment method. Financial data is shared with relevant payment processors only to the extent necessary to complete each transaction.

2.4 Responsible Gambling Monitoring

We use your behavioural and usage data to monitor for indicators of problem gambling, including unusual escalation in bet frequency or stake size, frequent self-exclusion requests, or patterns consistent with distressed gambling behaviour. Where such indicators are detected, inn04's responsible gaming team may proactively contact you to offer support tools including deposit limits, loss limits, time-out periods, and self-exclusion. We consider this processing to be in the vital interests of our players.

2.5 Marketing and Promotions

With your consent, we may use your contact data and usage data to send you promotional communications about inn04 bonuses, enhanced odds offers, new game launches, and seasonal promotions aligned with events such as the Bangladesh Premier League (BPL), IPL, Eid, and Pohela Boishakh. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any marketing communications sent prior to withdrawal.

2.6 Legal Compliance and Regulatory Obligations

We may use and disclose your personal data where we are required to do so by applicable law, court order, or regulatory direction. We may also use your data to enforce our Terms and Conditions, to defend legal claims against inn04, and to cooperate with law enforcement and anti-money-laundering authorities where legally obligated to do so.

inn04 does not sell your personal data. We share your data only in the limited circumstances described in this section, and only to the extent that is strictly necessary for the relevant purpose.

3.1 Payment Service Providers

We share relevant financial and identity data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners as necessary to process deposits and withdrawals. Each of these providers is bound by its own privacy and data security obligations and processes your data only as a data processor acting on our instruction.

3.2 Identity Verification Partners

inn04 may use third-party identity verification services to confirm your identity and age during the KYC process. These partners process your identity documents under strict confidentiality agreements and are not permitted to retain or use your data beyond the scope of the verification task.

3.3 Game Content Providers

Where you play games powered by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, limited technical data (such as session identifiers and stake/win records) may be shared with those providers to facilitate game delivery. These providers do not receive your identity or financial data beyond what is technically necessary.

3.4 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, government bodies, or regulatory authorities in Bangladesh where we are required to do so by law, by court order, or by a legitimate regulatory demand. We will notify you of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that inn04 undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via your registered email address, and any acquiring entity will be required to honour the terms of this Privacy Policy.

inn04 uses cookies and similar tracking technologies — including local storage, session tokens, and device fingerprinting — to operate and improve the Platform. This section explains what these technologies are, how we use them, and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They allow the website to remember information about your visit — such as your preferred language, login status, and session preferences — so that you do not need to re-enter that information each time you return. Cookies do not contain executable code and cannot directly harm your device.

4.2 Types of Cookies inn04 Uses

• Strictly necessary cookies: These are required for the Platform to function correctly. They manage your login session, maintain your account authentication state, and enable core betting and gaming features. You cannot opt out of strictly necessary cookies without disabling core Platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how players use the Platform — such as which pages are visited most frequently and where errors occur — to help us improve the user experience and fix technical issues.
• Personalisation cookies: These cookies remember your preferences (such as your preferred sports or game categories) to deliver a more tailored experience during your Platform sessions.
• Security cookies: These cookies assist in detecting and preventing fraudulent activity, identifying bot traffic, and protecting the integrity of player accounts on the inn04 Platform.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies stored by websites you visit. Please note that blocking certain categories of cookies — particularly strictly necessary cookies — may impair your ability to use core inn04 features including logging into your account and placing bets. inn04 is not responsible for any loss of Platform functionality resulting from your decision to restrict cookie use via your browser.

inn04 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to the principal categories of data we hold.

Upon expiry of the applicable retention period, your personal data will be securely and irreversibly deleted from inn04's active systems, or anonymised such that it can no longer be attributed to you as an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

As a player on the inn04 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. inn04 will respond to all verified data rights requests within 30 days of receipt.

• Right of Access: You have the right to request confirmation of whether inn04 holds personal data about you and, if so, to receive a copy of that data along with information about how it is used. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: You have the right to request that inn04 correct any personal data we hold about you that is inaccurate or incomplete. Where data has been shared with third-party processors, we will notify those parties of any corrections where reasonably practicable.
• Right to Erasure: In certain circumstances, you have the right to request that inn04 delete your personal data. This right is not absolute — we may be required to retain certain data for legal or regulatory compliance purposes even after you have requested erasure. We will inform you of any data we are unable to delete and the reason why.
• Right to Restriction of Processing: You have the right to request that inn04 restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you do not wish the data to be erased.
• Right to Object: You have the right to object to inn04's processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gambling monitoring and direct marketing. Where you object to marketing communications, we will cease processing your data for that purpose immediately.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

inn04 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data from unauthorised access, accidental loss, destruction, or disclosure. While no platform can guarantee absolute security, the following safeguards are in place across the inn04 Platform.

7.1 Technical Security Measures

• All data transmitted between your device and the inn04 Platform is encrypted using 256-bit SSL/TLS protocols.
• Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 encryption in our secure data stores.
• Account passwords are stored as salted cryptographic hashes; inn04 staff cannot view your password in plain text.
• Our Platform is protected by firewalls, intrusion detection systems, and regular penetration testing conducted by independent security specialists.
• Automated fraud detection systems monitor all account activity in real time for patterns indicative of unauthorised access or account takeover.

7.2 Organisational Security Measures

• Access to player personal data within inn04 is restricted on a strict need-to-know basis. Only staff with a legitimate operational requirement can access identifiable player data.
• All inn04 staff who handle personal data are subject to confidentiality obligations and receive regular data protection training.
• Third-party service providers who process data on inn04's behalf are vetted for their security practices and are required to maintain equivalent security standards under contractual data processing agreements.

7.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, inn04 will notify you without undue delay via your registered email address. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures inn04 has taken or proposes to take to address the breach.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way inn04 handles your personal data, please contact us in the first instance through the details below. We are committed to resolving all privacy concerns promptly and transparently.

8.1 Data Controller Contact

inn04 is the data controller responsible for your personal data collected through the Platform. For all privacy-related queries, requests, and complaints, please contact our support team:

8.2 Response Timeframe

inn04 aims to acknowledge all privacy-related communications within 48 hours of receipt and to provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it before the expiry of the initial 30-day period.

8.3 Complaints

If you are not satisfied with inn04's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection or consumer protection authority in Bangladesh. inn04 will cooperate fully with any such authority in the investigation of a complaint. We encourage players to contact us directly in the first instance, as we are committed to resolving the vast majority of privacy concerns without the need for formal regulatory escalation.

8.4 Changes to This Privacy Policy

inn04 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to you via your registered email address and will be prominently noted on this page with an updated effective date. Your continued use of the inn04 Platform following the publication of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to remain informed of how inn04 protects your data.