inn04 Responsible Gaming

inn04 is strictly an adults-only platform. Access to betting markets, live casino games, slots, and virtual sports on inn04 is permitted only to individuals who are 18 years of age or older at the time of registration. This policy is non-negotiable and is enforced across every product category on the Platform.

Why We Enforce Age Verification

Gambling under the age of 18 carries heightened risks of developing compulsive gambling behaviours. Young people are more susceptible to the psychological reinforcement mechanisms present in casino games and sports betting. inn04 takes its responsibility to prevent underage access with the utmost seriousness and actively cooperates with any inquiry related to underage gambling on our Platform.

How We Verify Age

At the point of registration, all players must confirm their date of birth. inn04 may request supporting documentation — including a valid National Identity Card (NID), passport, or driving licence — at any point during the lifecycle of an account to confirm that the account holder meets the minimum age requirement. Accounts that fail age verification are suspended immediately, and any funds held are returned to the verified payment source.

What Happens If You Are Under 18

If inn04 has reasonable grounds to believe that an account is being operated by or on behalf of a person under the age of 18, the account will be suspended pending investigation. During the suspension period, no deposits, withdrawals, bets, or game rounds may be processed. If the investigation confirms the account holder is under 18, the account will be permanently closed and any applicable winnings will be forfeited in accordance with our Terms and Conditions.

Gambling is a form of entertainment. For the vast majority of inn04 players in Bangladesh, it remains enjoyable and within comfortable financial boundaries. However, for a minority of players, gambling can escalate from a leisure activity into a pattern of behaviour that causes genuine harm — financial, emotional, and relational. Recognising the warning signs early is the first and most important step toward regaining control.

Common Warning Signs

Problem gambling does not always look the same. The following behaviours, particularly when they appear together or persist over time, are widely recognised indicators that gambling may be becoming harmful:

• Spending more money on gambling than you originally intended or can comfortably afford to lose.
• Chasing losses — placing additional bets in an attempt to recover money you have already lost.
• Gambling with money set aside for essential expenses such as rent, groceries, school fees, or household bills.
• Feeling irritable, anxious, or restless when you are not gambling or when you try to cut back.
• Lying to friends or family members about the amount of time or money you spend on gambling.
• Borrowing money or selling personal possessions to fund gambling activity.
• Neglecting professional responsibilities, studies, or personal relationships because of gambling.
• Gambling as a way to escape stress, depression, loneliness, or other difficult emotions.
• Finding it difficult to stop gambling even when you want to or have decided to do so.
• Repeatedly unsuccessful attempts to reduce or control your gambling behaviour.

If any of the above signs feel familiar — whether in your own behaviour or that of someone close to you — please read the sections below on self-assessment tools and the support resources inn04 can connect you with. You are not alone, and help is available.

The following questions are adapted from widely used responsible gambling self-assessment frameworks. Read each question honestly and reflect on your gambling behaviour over the past 12 months. If you answer "Yes" to three or more questions, we strongly encourage you to use the player protection tools described in Section 04, or to contact our support team for a confidential conversation.

inn04 provides a suite of player protection tools that you can activate at any time, free of charge, directly through your account settings or by contacting our support team. These tools are designed to give you meaningful control over your gambling behaviour — putting you in the driver's seat.

Self-exclusion is the most comprehensive player protection tool available on inn04. It is designed for players who feel that gambling is genuinely causing them harm and who want to stop entirely for an extended period. Self-exclusion is a serious commitment — once activated, it cannot be reversed during the chosen exclusion period.

What Self-Exclusion Covers

• Complete suspension of your inn04 account — you will be unable to log in, deposit, place bets, or play any casino game for the full duration of the exclusion period.
• Immediate opt-out from all inn04 marketing communications, including email promotions, SMS alerts, and in-Platform bonus offers.
• inn04 staff are instructed not to process any account reactivation request received during an active self-exclusion period, regardless of the reason given.
• Any promotional bonuses active at the time of self-exclusion will be forfeited. Withdrawable cash balances will be returned to your verified payment method (bKash, Nagad, Rocket, or bank account) within the standard processing timeframe.

Self-Exclusion Periods

• 6 months — the minimum self-exclusion period available at inn04.
• 12 months — a one-year full account suspension.
• 3 years — for players who need an extended period away from gambling.
• Permanent (indefinite) — your account is closed permanently with no option for reactivation. This option is irreversible.

How to Request Self-Exclusion

To activate self-exclusion on your inn04 account, send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username or email address, your chosen exclusion period, and a brief confirmation that you wish to self-exclude. Our team will process your request and send a confirmation email within 24 hours. Self-exclusion takes effect from the moment of confirmation.

After Your Self-Exclusion Period Ends

When your chosen self-exclusion period expires, your inn04 account is not automatically reactivated. You must contact [email protected] to request reactivation. Inn04 will apply a mandatory 24-hour reflection period between your reactivation request and the restoration of full account access. We strongly encourage players returning from self-exclusion to set deposit limits and session time limits before resuming play.

inn04's own support team is your first point of contact for any responsible gaming concern. However, we also recognise that some players may benefit from speaking with an independent professional counsellor or support organisation. Below are the support channels available to inn04 players in Bangladesh.

inn04 Support Team

What to Expect When You Contact Us

• All responsible gaming contacts are treated with strict confidentiality by our support team.
• You will not be pressured to continue gambling or to decline the tools you request.
• Our team can explain any player protection tool in plain English and activate it on your behalf if you prefer not to navigate account settings.
• If you disclose that gambling is causing you serious harm, our team is trained to respond with empathy, to provide clear information, and — where appropriate — to refer you to professional counselling resources.

Professional Support Organisations

inn04 encourages any player who believes they may have a gambling problem to seek independent professional advice. In Bangladesh, mental health and addiction counselling services are available through hospitals, community health centres, and private practitioners in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur. Reaching out to a qualified counsellor or psychiatrist is a positive and courageous step — it is not a sign of failure.

Inn04 does not endorse any specific third-party organisation and cannot guarantee the availability or quality of external services. However, we encourage players to speak openly with a trusted medical professional, community leader, or family member if gambling is becoming a concern.

inn04 is an adults-only platform and takes every reasonable step to prevent minors from accessing gambling content. If you share a device — a smartphone, tablet, laptop, or desktop computer — with children or younger family members in your household, we strongly recommend taking the additional precautions described in this section.

Device-Level Parental Controls

• Password-protect your device: Ensure your smartphone, tablet, or computer is protected with a PIN, password, fingerprint, or face recognition that minors in your household cannot access.
• Log out after every session: Always log out of your inn04 account completely after each session. Do not save your inn04 login credentials in a shared browser or shared device's password manager.
• Browser parental controls: Most modern browsers and operating systems offer parental control or family safety features that allow you to restrict access to gambling-related websites. We encourage households with minors to activate these controls on all shared devices.
• Separate user accounts: Consider creating separate user accounts on shared devices — one for adults and one for children — each with appropriate access restrictions.

Reporting Concerns About a Minor

If you have reason to believe that a minor has registered or is actively using an inn04 account — whether it is your own child or another young person — please contact [email protected] immediately. Provide as much detail as you can. Inn04 will investigate the account promptly and, where a minor is confirmed to be involved, will suspend the account without delay and return any deposited funds.

Responsible gaming is not an afterthought at inn04 — it is a foundational part of how we operate. We believe that a sustainable, trustworthy gambling platform is one that actively looks after its players, even when doing so means encouraging a player to step back, set a limit, or take a break. A player who remains in control is a player who can genuinely enjoy what inn04 has to offer over the long term.

Our Proactive Monitoring Commitment

inn04 does not wait for players to come to us. Our platform monitors player behaviour for patterns that may indicate gambling-related harm — including significant escalations in bet frequency, unusual increases in stake size relative to historical play, rapid deposit cycling, or repeated attempts to extend session time after loss events. Where our monitoring systems flag a concern, a member of our player welfare team may proactively reach out to the relevant player by email to check in and offer information about available support tools. This outreach is not intrusive — it is a genuine expression of care.

Transparency About Game Mechanics

All games available on inn04 — including slots from Pragmatic Play, NetEnt, and Microgaming, live casino tables from Evolution Gaming and Ezugi, and virtual sports — are powered by certified Random Number Generators (RNG). RNG certification means that game outcomes are genuinely random and cannot be predicted, manipulated, or influenced by previous results. The "gambler's fallacy" — the belief that a losing streak makes a win more likely — has no mathematical basis. Every spin, every hand, and every virtual match outcome is independent of what came before it.

No Predatory Bonus Design

inn04 does not design bonus offers with the intention of trapping players in high-wagering loops. All promotional offers on our platform come with clearly stated terms, including wagering requirements expressed as simple multipliers, maximum bet restrictions during bonus play, and expiry dates communicated in plain English. We do not use countdown timers, artificial urgency messaging, or misleading bonus headline figures to pressure players into depositing beyond their means.

Continuous Improvement

inn04 regularly reviews its responsible gaming policies, tools, and player monitoring systems to ensure they remain effective and aligned with current best practices. We actively seek feedback from players and support organisations to improve our approach. If you have a suggestion for how inn04 could better support responsible gambling among Bangladesh players, please share it with us at [email protected] — we read every message.